Customer Loyalty and Satisfaction
Studies continue to show that retaining customers is far more cost-effective than finding new ones. The lifetime value of a customer in virtually any industry shows the value of strong customer satisfaction and loyalty. In today's competitive environment, satisfaction is simply not enough. You need to delight customers and make them advocates for your brand and company.
Leede has been conducting customer loyalty work for over 20 years. Our experience crosses over many industries and reaches both consumer and business-to-business respondents. Our tools range from simple tracking programs to advanced measurement systems like Customer Value Analysis, which puts satisfaction measurement in a real-world environment. Gathering information can be completed using traditional, online or combination formats. Data is presented in an easy-to-use format that generates action.
Find an Expert
The following professionals at Leede Research Group will be able to help you with all your Customer Loyalty and Satisfaction needs:
Tim Brick
The Vice President of Operations, Tim has over 8 years experience with class A utilities and specializes in health services, utilities, education, financial services, medical equipment and consumer goods. | E-mail Tim
Terry Schimmel
With over 10 years at Leede Research, Senior Account Executive Terry Schimmel offers expertise in a number of areas including insurance and medical manufacturing. | E-mail Terry
